World · en
Corporate America is stealing our time. I want mine back.
You open your browser, go to Google, search the name of some company, poke around on the website, click through a drop-down menu, and scroll and scroll and scroll until finally you find a phone number. OK, good. Ten minutes proving we’re human to a website. Twenty-seven minutes on hold. Forty-five minutes correcting a bill. You dial and wait.…
